E-Commerce Project Manager

Operations · San Diego, California
Department Operations
Employment Type Full-Time
Minimum Experience Mid-level

Digital Operative is looking for a detail-oriented Ecommerce Project Manager.  You will participate in all aspects of the project lifecycle, including client on-boarding, requirement gathering and documentation, project planning, work breakdowns, timeline and budget management, resource allocation, task assignments, and quality assurance. As a team member on projects, you will work hands-on with a cross-functional team including, but not limited to project managers, ux/designers, strategists, marketers, solution architects, leads, and developers to build and support clients' e-commerce businesses and digital initiatives.


Duties and Responsibilities


  • Primary point-of-contact for multiple clients of different sizes — proactively manage needs and expectations by working to gain an understanding of the client's business, website/platform functionality, and/or digital marketing initiatives.
  • Work with the Sales team and Senior Producers to onboard and integrate new clients.
  • Communicate, present, and work with clients on estimates, SOW's, schedules, project/task status and deliverables, hours/budget utilization, scope definition and change management, invoicing, and new business opportunities.


  • Responsible for delivering completed modules and/or projects to clients, including providing training and/or recap of functionality.


  • Liaise between clients and internal team to create and continuously maintain alignment around the project business objectives, hours, deadlines, measurable benefits, success criteria, scope, and constraints impacting project delivery.
  • Lead and collaborate in internal meetings to assist project team in answering questions, conceptualizing and explaining client ideas clearly, and gathering guidance and recommendations around solutions, options and level-of-efforts.
  • Actively work with internal team to review outgoing work — content, creative, site functionality, etc — to ensure it will match/meet/exceed client expectations.


  • Oversee daily activities and supervise/coordinate project teams of strategic, business, creative and development resources, both in-house and remote, as well as contractors.
  • Organize, plan, and continually move tasks from backlog, to assignment, though Dev/Staging pushes and QA, production release planning and coordination, production deployment, and follow up.
  • Create, facilitate, organize, maintain, distribute, and actively participate in project documentation and notes, including but not limited to, Features and Functionality/Defining Done, client and internal meeting notes, training documentation.
  • Understand project scope and help identify out-of-scope requests or scope creep. Work with SMEs and senior producers to creatively manage throughout project execution.
  • Identify gaps in progress of team members towards accomplishing delegated tasks, and provide feedback in a positive manner to help get on track.
  • Proactively identify risks in advance and raise internal awareness of problems early.
  • Help identify root causes of problems uncovered by testing or customer feedback, and determine appropriate personnel for correction.
  • Ensure requests/tasks are defined and work with SMEs to break down complex tasks.
  • Work closely with project teams to prioritize needs, determine focus, resolve conflicts, and scope-out level of effort and hours for new requests.
  • Help onboard new team members to project by proving client overview, historical context, project status, and ways of working.


  • Ensure project and communication tools, such as Bascamp, Jira, MavenLink are highly organized, meet required documentation standards and are up to date to reflect current project activity and status.


  • Work with the project team and leadership to monitor and control project budgets, burn charts and profitability forecasts, SOWs, and contractual documentation.


  • Access internal resources available for projects and recommend to/work with functional managers to help determine best fit to projects/tasks/requests.
  • Maintain continuous understanding of project work and the bandwidth of project team members.


  • Work with team members in coordinating and prioritizing resource activities for projects.


  • Maintain an understanding of current ecommerce trends/implementations and PMO best practices and proactively work to expand knowledge and skill-set through continuing education, reading, and certifications.


  • Take ownership of daily work and tasks, work proactively and collaboratively to solve problems, communicate status, track time daily, deliver results, meet timelines, and client expectations.


REQUIREMENTS:


  • 3-5 years of related experience working with E-commerce website builds
  • Experience with Shopify and/or Magento is a plus
  • Experience working in an agency setting in a plus

Thank You

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  • Location
    San Diego, California
  • Department
    Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level