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Digital Operative Inc

Account Coordinator

Accounts – San Diego, California
Department Accounts
Employment Type Full-Time
Minimum Experience Entry-level

Digital Operative is growing full-service digital agency in search of an Account Coordinator to join our team. The person best suited for this role has equal parts relationship management skills along with some experience in Ecommerce and/or Digital Marketing. He/She will be a valued member of the client service team as we help our clients grow their businesses by gaining value through the offerings of the agency. You will have access to a team of talented and bright experts to support you in client engagements as well as help you develop the skill needed to move into an Account Management role.

As an Account Coordinator, it will be important to both think strategically as well as execute the day to day management of tasks on key accounts. You will need to gain an understanding of your client's business in order to ensure the work being produced is aligned with the client’s KPIs and driving results. Within this mindset, you will need to be able to stay organized, leverage the resources available to you, build solid client and team relationships and be ever cognizant of the client's needs.

 

Core Responsibilities:

  •  Be a trusted and collaborative team member; provide proactive updates on account status and tasks
  • Develop an understanding of each client’s business(es) and collaborate with DO teammates to effectively achieve client goals
  • Support Account Management team with client reporting and communication including day to day account updates, project briefs, roadmap planning, as well as attending weekly status calls, monthly performance presentations and in-person QBRs
  •  Consistently meet and exceed growth goals required to move into an Account Management role within the agency
  • Consult clients on trends in Ecommerce to drive proactive opportunities for growth
  • Support Director of Accounts and Account Management Team across agency accounts as needed
  • Work closely with the Project Management team to ensure initiatives are completed on time and on budget 

 

What We Are Looking For:

  • A polished, positive and confident speaker
  • Someone eager to learn the DO client service discipline and develop expert understanding of agency strategy and services
  • A strategic thinker that goes above and beyond to hit their clients and team’s goals
  • A proactive communicator both internally and client-wise
  •  Someone who is self driven, takes ownership over the quality of their work, but also isn't afraid to ask for help
  • A team player who can effectively bring people together and activate them against specific goals

 

Qualifications:

  • 1-2 years of experience in a client service or account management role
  • Baseline understanding of the Ecommerce landscape, technologies and trends
  • Experience with digital marketing principles and executions
  • Ability to take ownership of assigned account management duties and drive established goals forward; function as a key member of the client service team
  • Ability to adapt to change and perform in a fast-paced environment
  • Maintain a proactive, collaborative and positive attitude at all times
  • Strong conflict resolution skills
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  • Location
    San Diego, California
  • Department
    Accounts
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
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